
Now in World of Warcraft, Blizzard created a fantastic game that for 3 years has entertained over ten million people. However, while it's never happened to me, I've heard of many bad customer service experiences about Blizzard. I'm sure that when servicing millions of people, you're going to have SOME mistakes, but unfortunately bad mistakes are quite loud.
In any case, what I read in the story made me very impressed with both Blizzard and Ezra. Blizzard welcomed this little gamer with open arms. They toured the facilities of course, but also opened up the game for him by letting him explore the highest reaches, by giving his character all sorts of great gear, and even let him design a weapon, a quest, and a Non Player Character -- which Ezra voiced himself! They didn't have to do any of that, but they did, and did it very well. I'm proud of you Blizzard!

There are many, many people rooting for Ezra's recovery -- myself included. You can catch up on Ezra's story and get updates at the Gadgetress Blog.
TGAPGeorge
Don't make me [MIND BLAST] you...
ShinyPen.com